ServiceNow Team Manager to Automation and Services Enablement

Do you want to be part of developing high performing teams in one of the largest banks in the Nordics?

We are seeking an experienced Team Manager within ServiceNow domain to join our Techstream, to continue developing our high performing teams by creating team spirit and engagement.As a Team Manager you will be part of the Management Team and you will be responsible to ensure for the teams performance and to apply efficient ways of working, develop skills and competence, as well as your own leadership skills. Work together with the Agile Product Owner to define clear responsibilities and priorities for your team members and to ensure collaboration with other teams/areas of the bank.

In Swedbank you have the opportunity to:

• Ensure workforce planning according to short- and long-term needs including recruitment, develop of skills and manage competencies;
• Salary and Performance Development talks with the team members;
• Ensure that the teams understand their mission and take the responsibilities assigned, as well as communicating and keeping the staff informed;
• On-board/off-board, coach, remove obstacles and support the team(s) to make sure that they can deliver efficiently;
• Ensure adequate staffing and competence for incident and problem management;
• Ensure team members are educated about and adhere to established processes;
• Manage budgets such as for training, team activities, phones etc.

• Bachelor's degree in Computer Science or related field;
• Minimum of 5 years of experience as a Team Manager or similar role;
• Understanding of ITIL processes and some experience of working with ServiceNow;
• Knowledge of Agile methodologies and experience working in an Agile environment;
• Strong communication skills, with the ability to communicate with both technical and non-technical audience;
• Excellent people skills and a proven track record of creating high performing teams;
• Proficient in oral and written English.

At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your wellbeing by providing a sustainable and flexible working environment. As an employee you will be part of the Group performance program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. Its all about delivering a positive and unique experience for our customers through collaboration and team-work together we make a difference. 

"Join our team and...

be a part of an international team of professionals, who are jointly delivering challenging projects, maximizing customer value and increasing Swedbanks competitive advantage." Natalie Afsarinejad, your future leader

We look forward to your application at 15.11.2023 the latest.

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 3300-4900 € gross i.e. before taxes.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 4100-6100 € gross i.e. before taxes.

If you are to be employed in Estonia, please note that the salary offered for this position ranges from 3500-5300 € gross i.e. before taxes.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability everybody is welcome.