Service coordinator

Job Description

Coordinate and organize daily work activities for service technicians
Communicate with customers to coordinate and manage service requests, deadlines, changes etc. to ensure timely customer support
Monitor team performance and service quality
Perform control of mechanics` vans and inventories
Coordinate spare parts supply and service projects
Prepare service quotations and support customer development
Digitally process and prepare service reports
Ensure compliance with safety and company standards
Participate in the 24/7 on-call support rotation

Requirements

Education and work experience in technical area (automotive, machinery)
Experience in customer support
Customer oriented with very good communication skills and problem solving skills
Data-driven mindset with the ability to analyze performance metrics, identify trends
People-oriented with leadership skills
Very good Estonian language skills, good Russian and English language skills;
Computer literacy (Outlook, Excel, PowerPoint) and ability to acquire new programs
Highly organized, very good planning skills