Senior Program Manager - Driver & Marketplace Operations

About the role

As a Senior Program Manager - Driver & Marketplace Operations in Central Ops - Rides, you'll define and scale how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance. You'll empower markets to operate effectively while keeping global consistency and marketplace health, by building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence. You'll report to the Head of Driver Operations and be based in Tallinn, Estonia.

Main tasks and responsibilities:

• Own and define the core business-level metrics across Driver and Marketplace, with clear definitions aligned with Central Operations and Product leadership, and build city-level diagnostic frameworks and playbooks that help Central Ops and local teams interpret metric movements and run root-cause analysis after feature enablement.
• Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.
• Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility, and keep structured documentation of feature suitability, market conditions and country readiness to support disciplined expansion across countries.
• Implement closed-loop monitoring to track the impact of configuration changes and ensure accountability post-launch, partnering with Product and Analytics teams so dashboards and tooling give effective performance visibility.
• Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership, and continuously improve the operating model between Product Ops and Central Ops to reduce ambiguity and speed up execution.

• Proven experience in program management, marketplace operations or a related field, with a strong understanding of two-sided marketplace dynamics (matching, dispatch and driver experience levers) and operational governance.
• Proven experience building scalable cross-functional processes and operating models, and translating strategy into clear governance structures.
• Demonstrated ability to work with data, turning metrics into structured action plans, backed by strong analytical and problem-solving skills (a degree in mathematics, engineering, technology or an equivalent quantitative field is preferred).
• Excellent stakeholder management and communication skills, with the ability to align matrixed teams and explain complex marketplace concepts to both technical and non-technical audiences.
• Experience working in fast-paced, cross-regional environments, with strong program planning skills: defining milestones and managing dependencies across multiple teams and markets.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.