Robot and Customer Support Operator

Become a part of the Starship Family and help us provide the most fabulous service to our customers! At Starship, we are redefining how goods reach the places in which we live. We see a future where a new generation of convenience services becomes available to everyone – made possible by our awesome autonomous neighbourhood robots. We have brought together some incredible talent and have entered commercial pilots with hundreds of robots driving along sidewalks across the United States and four countries in Europe. We believe that soon there will be thousands of our robots around the world. Starship is looking for a well-rounded Robot and Customer Support Operator who can solve problems that the customer might encounter. Our team supports customers and vendors who might have questions about our service and operates the robot in a safe and sensible manner in certain traffic situations. Primary responsibilities:

Support order delivery flow

Communicate with Hypervisors, Operators, Field Assistants and Customers

Log and report issues to relevant teams

An ideal candidate will:

Be fluent in Estonian and English

Have good communication skills

Perform well under pressure and will have great critical thinking skills

Have previous experience in customer support

Be a Team Player

Be able to keep up with a fast-paced and a rapidly growing company and its processes

Careful and diligent with sharp attention to detail

Able and willing to work outside traditional working hours in shifts

Adept at thinking on their feet with the ability to resolve situations from a distance

Job specifics:

Full-time and part-time position

Base training provided

Flexible working hours in shifts (mostly night shifts 22-06 with the possibility to do day shifts)

A great atmosphere and a fun working environment

All-you-can-eat snacks and drinks

Location: Tallinn, Estonia