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Joboffer number #628854

Quality Manager

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Job Description

Quality Manager is responsible for the development and delivery of customer support training and quality.


Requirements

Quality Manager is responsible for the development and delivery of customer support training and quality and needs to fulfill following criteria:

Fluency in Russian & English
Experience in quality management & leading people in customer care area
Deep understanding and ability to analyse and move team’s metrics
Great communication and presentations skills to support internal and external projects and audits
Create, adjust, and measure team KPIs, plan capacity and maintain focus on customer experience
University degree


Tööpakkumise number
#628854

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
30 November 2019
Published:
22 November 2019

CVKeskus.ee client

Transcom WorldWide on üks Euroopa suurimatest klienditeeninduskeskustest. 52-s Kõnekeskuses, mis tegutsevad 21-s riigis, töötab üle 29 000 töötaja, kes pakuvad teenust 33-s erinevas keeles.

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You are applying to:
Quality Manager
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!