Job Description
- Interacting by phone or email with patients, parents, and caretakers
- Ensuring a high-quality experience for each patient
- Determining why a service, equipment, or feature is defective
- Helping resolve issues related to the product
Requirements
- Customer focus and empathy (Enjoying talking to customers, listening to their needs, and finding solutions to their queries)
- Strong verbal and written communication skills
- Excellent phone manner
- Problem-solving skills by working independently and in collaboration
- Fluent Estonian and English, Russian is a bonus
- 1+ years of relevant customer/technical support experience
- Ability to write reports
- Read and interpret documentation such as procedure manuals, operating instructions, and safety rules
- Proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems
Company offers
- Work in a fast-growing, innovative international company
- Work from home office
- Thorough onboarding and training
- Long-term career opportunities
- Health insurance
