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Joboffer number #323511

PLANNING AND SCHEDULING SPECIALIST

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Job Description

Responsibilities :

  • Creating schedules for teams based on business needs, tracking and reporting attendance, calculation of working hours and bonuses

  • Monitor all phone queues/chats and ensure team is adhering to schedules

  • Coordinate all meeting, training, coaching and other off the phone times to ensure no conflict with handling of call volume

  • Solicit overtime when needed and take a more proactive approach to soliciting overtime i.e.: when understaffed due to illness or training

  • Generate daily phone interval and service level reports and analyze to make decisions on staffing and identify important trends which impact the
ability to meet service levels

  • Document and report all detailed information on software downtime and take proper escalation steps

  • Ensure service levels are being achieved

  • Provide any relevant reporting


Requirements

Very good communication skills

Very good Excel skills

Exceptional Analytical skills

Proactive and able to follow through to ensure desired results

Flexible and takes responsibility

Outstanding time management and multitasking skills

English language


Company offers

Stimulating and challenging tasks within an international environment

  • A variety of campaigns and market sectors
  • Opportunities to influence and develop your own work situation
  • Motivating salary
  • A chance to become part of a lively and dynamic group


Tööpakkumise number
#323511

Location:
Tallinn, Harjumaa
Job type:
full-time or part-time
Additional info:
employee, students can apply too
Expiration date:
21 November 2013
Published:
21 October 2013

CVKeskus.ee client

Runway is a modern, fast-growing, International Customer Contact Center located in the city center of Tallinn. We provide a variety of communication related services to medium and large sized corporations around the world. By providing a quick, precise and professional service we are creating loyal customers for our clients in the technology, finance and travel sectors. Our customer base includes some of the world known brands like Samsung and Norwegian Air.

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Kandideerid järgmisele tööpakkumisele:
PLANNING AND SCHEDULING SPECIALIST
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!