Payments Operations Specialist

Spinwise is looking for an ambitious and responsible Payment Operations Specialist. Your main goal in this position would be maintaining the current payment operation services in good order. Are you a highly professional and responsible expert in payments? Then you are made for the job!

The main responsibilities include but are not limited to:

• Monitor, investigate, and resolve payment queries
• Ensure that payment services are provided according to the internal standards
• Monitor and ensure that customers are presented with the correct set of payment methods on all brands across all served countries
• Maintain exceptionally high levels of payment support to all parties
• Be the first point of escalation for payment-related queries and concerns
• Demonstrate ownership skills in solving customers’ payment-related issues
• Proactively spot patterns and tendencies in payment-related topics and report findings to the direct manager
• Share the necessary information with the Customer Support department as well as educate team members per the implemented changes
• Communicate with Payment Service Providers
• Assist with Ad-Hoc work as required

• Good understanding of how online payments work (Online banking, Card processing, E-wallets and Saas)
• Previous experience within a payments operations environment, preferably Online Casino Operator or Payment Service Provider
• Investigation and problem-solving skills
• Ability to work in a scaling environment where things never stand still
• A collaborative team approach
• Excel skills are a plus

• Salary starts from €2000 (Brutto)
• Comfy office in Riga city centre
• Experienced management and colleagues
• Exciting team-building events
• Your birthday is a paid day off
• Health insurance after the training period
• Paid lunch so that you can focus on fun