Payment Operations Senior Specialist

We’re looking for multiple Payment Operations Senior Specialists to join our regional teams in Tallinn.

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money by maintaining and improving money movement processes for customers.

Here’s how you’ll be contributing to the Operations Team:

• Executing a set of daily tasks to support seamless flow of customer funds and maintain consistency and accuracy in completing scheduled duties;
• Maintain consistent and high level execution of recurring responsibilities within the specific regional team;
• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by specific regional team;
• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organisation (from Finance to Compliance and beyond);
• Own training, communication and documentation of the specific regional operations domain;
• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
• Act as first point of contact for specific regional currencies in Payments Operations organisation as well as Product teams.

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 6500 Wisers with 125+ nationalities located in offices from Austin to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!