Payment Operations Reconciliation Team Lead

We’re looking for a Reconciliation Team Lead to join our Payment Operations Reconciliation team in our Tallinn office. This role is a unique opportunity to have an impact on multi-currency banking. Your mission is to help build and develop a strong Reconciliation team and support specialists on their personal growth paths.

Here’s how you’ll be contributing to the Operations Team:

What You’ll Be Doing:

• Driving the strategic roadmap for the Reconciliation team, identifying and implementing opportunities for system improvements, automation, and risk reduction.
• Leading and mentoring a cross-functional team of specialists, providing guidance and best practices in process design and automation.
• Collaborating with Reco leads and global stakeholders to translate high-level product and operational goals into actionable projects and solutions.
• Owning critical reconciliation and payment processes, ensuring data integrity, compliance, and traceability across systems, including support for audits.
• Partnering with engineers and operations teams to improve internal tooling, driving the development of scalable, efficient, and resilient systems.
• Implementing monitoring and alerting frameworks to track key performance metrics and proactively identifying reconciliation gaps or system anomalies.
• Acting as a Reconciliation domain Subject Matter Expert (SME) and escalation point, supporting the team with problem-solving.
• Contributing to strategic planning and decision-making, providing input on team structure, capacity planning, and long-term technical direction.

• You’re eligible to work in Estonia, we don’t support visa (including residency permits) for this role
• You have at least 1 year of leadership experience with a background in finance / banking / audit.
• You have a proven track record of moving metrics and reaching your KPI goals.
• You’re a great communicator, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You know how to use data to prioritise tasks that have the most value-add to customers' and measure the impact.
• You’re comfortable working within teams that face complex issues and taking charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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