Operations manager

DUTIES AND RESPONSIBILITIES

- Liaise with superior to make decisions for operational activities and set strategic goals

- Plan and monitor the day-to-day running of business to ensure smooth progress

- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements

- Manage procurement processes and coordinate material and resources allocation

- Oversee customer support processes and organise them to enhance customer satisfaction

- Review financial information and adjust operational budgets to promote profitability

- Revise and/or formulate policies and promote their implementation

- Manage relationships/agreements with external partners/vendors

- Evaluate overall performance by gathering, analysing and interpreting data and metrics

- Ensure that the company runs with legality and conformity to established regulations

REQUIREMENTS

- Proven experience as Director of Operations or equivalent position

- Excellent organizational and leadership abilities.

- Outstanding communication and people skills.

- Knowledge of industry’s legal rules and guidelines.

- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).

- Working knowledge of data analysis and performance/operation metrics.

- Familiarity with MS Office and various business software (e.g. ERP, CRM)

- BSc/BA in business administration or relevant field; MSc/MA will be a plus

- Demonstrated experience working in a fast-paced, multifaceted organization

- Team player

- Self-starter and work well within a team environment

- Strong desire to succeed and grow and aptitude to learn

- Readily engages others and enjoys building and developing relationships

- Comfortable in uncomfortable situations

- Strong English language knowledge (verbal and written) is a must

- Remains calm in stressful situations

- Strong organizational skills

- Proficient in Microsoft Office (Excel, Word, PowerPoint)

- Ability to effectively manage tasks

- Desire to learn and ability to adapt to changing routines and software

COMPANY OFFERS

- Corporate Bonuses

- Gym Membership

- Modern Open Space Office

- Snacks & Drinks

- Company Events & Entertainments