Learning Experience Lead - Payment Operations

As the Learning Experience Lead for Payment Operations, you'll build and lead the execution of world-class training for Wise's global payment engine.

This is a player-coach role where you'll lead a high-performing team of Learning & Experience Specialists, set the standard for delivery excellence, and ensure learning is a practical, effective part of the Payment Operations employee journey.

Achieving your mission:

Delivery & Operations

• Own the training delivery roadmap for Payment Operations, translating learning strategy into concrete delivery schedules with clear half-year objectives.
• Champion world-class facilitation standards, ensuring your team has deep subject matter expertise and can deliver engaging, impactful sessions for technical audiences.
• Use analytics to measure training effectiveness (satisfaction, knowledge retention, on-the-job application) and drive continuous improvement.
• Oversee the entire training portfolio from new hire onboarding to upskilling programs, managing all scheduling, resource planning, and execution for a seamless learner experience.
• Define and track key metrics (e.g., new hire ramp-up time, proficiency gains) and report on training effectiveness to business leaders.
• Build relationships with key leaders and Subject Matter Experts across Payment Operations, Product, and Engineering to position the training team as a trusted partner.

People Management

• Lead, coach, and develop your team into a world-class delivery unit, fostering a culture of autonomy, accountability, and continuous improvement.
• Build capability through development plans focused on facilitation skills and subject matter knowledge.
• Act as a consultant on project management best practices, ensuring all training projects have clear scopes, timelines, and risk mitigation plans.
• Create and implement clear career paths for your team, ensuring opportunities for mastery and growth.
• Manage performance expectations, including mandatory training completion, policy compliance, and healthy work-life balance through effective capacity management.

• You have excellent command of written and spoken English
• You have expert-level facilitation and training delivery skills with deep subject matter expertise in a technical/operational field
• You're data-driven with advanced skills in analysing training effectiveness
• You have advanced project management skills
• You're an inspirational leader and coach with strong stakeholder influence
• You're highly adaptable, proactive, and have outstanding attention to detail
• You have an owner's mindset with deep curiosity for complex operations and genuine passion for helping people learn
• You have a degree in Adult Learning, Communications, or related field (nice to have)
• You have certifications in facilitation (e.g., CPTM), coaching, or project management (nice to have)
• You have experience with Learning Management Systems (LMS) and data visualization tools like Looker or Tableau (nice to have)
• You have experience with process design and improvement methodologies (nice to have)

If you're interested in the position, please apply by submitting your CV and Cover Letter by the 15th of Feb EOD.

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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