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A Bit About Us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners.
What We Do
- Sportstech - Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- Video - Fully automated streaming technology, production and distribution services that help showcase sports to the world.
- Sportsbook - Everything a sportsbook operator needs to manager their operation and grow profits – all powered by the finest live sports data available.
- Media & Engagement - We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love.
Job Description
As a Problem & Release Operator you will work closely with the support team, the commercial team, and the technical teams as well as other internal stakeholders. You will work across our customer-facing teams providing a friendly and technically knowledgeable interface to our customers, facilitating incident & release management, service improvement, and performance reporting.
What will you be doing?
- Implement and manage release processes through development, test and production environments;
- Manage release communication internally and externally, coordinate release windows;
- Manage service interrupting incidents;
- Handle internal and external incident communications to keep both colleagues and customers informed;
- Identifying and implementing changes to processes and procedures to improve our incident management regime;
- Work with our support and development teams to assist with identifying and addressing service outage risks.
This role would suit someone who has:
- Familiarity with IT field through prior work experience or education;
- Prior experience with release and incident management;
- Strong customer service, communication and organizational skills;
- Familiarity with Power BI and Atlassian product suite;
- Working knowledge of Scrum and Kanban agile methodologies;
- Interest in delivery and process;
- Excellent interpersonal skills and written English.
It would be ideal, but not essential if you:
- Have understanding of what database indexing, SSL certificate expiry, rmq exchange are.
We Offer
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
