Agents are responsible for delivering both sales and service excellence by placing orders; generating additional sales where possible and responding to a variety of customer inquiries including quotation requests and post order issue resolution.
• Demonstrable sales and service capability.
• Ability to prioritise a demanding workload.
• Self motivated and committed to continuous self development.
• Excellent English and Estonian language (Russian language is a plus!) verbal and written skills.
• Able to work effectively in a fast paced environment, remaining calm, focussed and effective with both internal and external customers.
• Able to use effective questioning and listening skills to gather; disseminate and apply appropriate process/procedures to information.
• Good Computer literacy with excellent keyboard skills.
• Results oriented.
All tools needed for work
Support from team members and managers
Necessary training to complete requested tasks