Hotellijuht

The Hotel Manager is responsible for managing and overseeing all areas of guest service and hotel operations, including front desk, rooms, housekeeping, night audit, food service, maintenance and security to ensure superior service and guest satisfaction. Importantly, the Hotel Manager will play a key role in establishing and maintaining company’s Culture and Brand Standards throughout the property.

At least 2 yours of experience in Hotel management

Higher Education, hospitality management preferred

Strong management skills

Ability to manage difficult guest situations, respond promptly to guest needs Ability to appropriately assign/delegate work and authority to others in the accomplishment of goals

Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds

Good Estonian, English and Russian skills verbal and written

Be fully involved in the day to day hotel operation; manage all hotel departments – reception, kitchen & breakfast service, housekeeping, maintenance

Actively participate in the development of all key managerial positions and manage effectively labour turnover, recruitment and employee development within budgeted parameters

Create, maintain and encourage excellent public and employee relations

Be client oriented, with common understanding of high level of client service and skills necessary to deal with problem situations

Supervising all stock checks and inventories in all hotel departments

Be able to work independently as well as under the management of the head-office

Be able to prepare necessary reports by the management and be ready to present and motivate results

Ensure business is operating in systematic manner and recommend plans for identified weaknesses

Professional and dynamic working environment in fast growing hotel chain

Competitive salary package