Help desk operator

Reporting to the Customer Support Manager, you will be responsible for the following tasks:

- Diagnose, process, follow up and resolve customer requests by phone, chat and email support.

- Ensure the resolution of requests by providing a solution and ensuring customer satisfaction.

- Report information related to specific problems in order to help improve the quality of technical support or customer service.

- Report calls to the customer support manager.

- Bilingual French and English

- Curiosity

- Interest in problem solving

- IT tools: excellent skills, back office and CRM use.

You will have the opportunity to use and develop your skills in an enriching and dynamic environment.

You will be involved in the continuous improvement of the customer experience. As a key member of the customer support team, you will provide an impeccable experience and high-quality service.

You will ensure questions and problems are resolved in the best possible way.

Dynamic and rigorous, you have a team spirit, good interpersonal skills, a sense of listening, patience and a real ability to manage priorities. Your sense of communication and your ability to work within deadlines will enable you to manage a variety of situations and establish a relationship of trust with your interlocutors.

Origenes Europe OÜ is an innovative startup offering a complete range of services around DNA origins.