Occasional remote work possibility

Job Description

We are looking for an experienced Head of KYC (CDD/EDD) to lead and develop our KYC team, ensure the accuracy and consistency of player verification decisions, and strengthen our Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes.

You will be responsible for establishing effective quality control procedures, identifying recurring errors, improving operational workflows, and ensuring that KYC specialists apply internal policies and regulatory requirements consistently.

The role requires close collaboration with AML, Responsible Gambling (RG), Compliance, Customer Support, and Technical Support teams to resolve complex cases, improve information flows, and ensure a consistent approach to player verification and risk management.

We are looking for a hands-on leader who can combine strong technical KYC/EDD expertise with people management, practical training, and continuous process improvement.

You will be doing:

Lead day-to-day KYC operations, ensuring accurate and timely CDD/EDD processing.
Establish and maintain quality assurance procedures to identify errors, inconsistencies, and compliance gaps.
Analyse recurring mistakes, identify root causes, and implement corrective actions.
Review complex and high-risk cases, including PEPs, adverse media, source of funds, and source of wealth assessments.
Monitor team performance, quality metrics, processing times, and adherence to SLAs.
Lead, mentor, and train KYC specialists, providing regular feedback and coaching.
Develop training materials, internal guidelines, checklists, and improvement plans.
Maintain and improve KYC procedures and internal controls in line with applicable regulatory requirements.
Ensure accurate case documentation and support internal and external audits.
Collaborate with AML, Compliance, and Responsible Gambling teams on risk assessments and escalations.
Work closely with Customer Support, Technical Support, and Payments teams to resolve KYC-related issues.
Identify process inefficiencies and drive improvements in workflows, tools, and verification accuracy.

Requirements

Proven experience in KYC, CDD, and EDD within iGaming, online gambling, fintech, banking, or financial services.
Previous experience leading, supervising, or mentoring a team, ideally in a high-volume operational environment.
Strong knowledge of AML/KYC principles, customer risk assessment, identity verification, PEP screening, adverse media screening, and risk-based due diligence.
Practical experience handling complex EDD cases, including source of funds and source of wealth assessments.
Good understanding of relevant regulatory and licensing requirements, particularly those applicable to the EU, Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), or other relevant iGaming jurisdictions.
Experience designing or implementing quality assurance processes, conducting case reviews, and analysing operational errors.
Strong analytical skills and excellent attention to detail, with the ability to make well-reasoned decisions in complex cases.
Excellent communication and interpersonal skills, with the ability to work effectively across multiple departments.
A proactive, hands-on approach, with a strong sense of ownership and accountability.
Fluency in Russian & English, both written and spoken.