We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.
The role will give you the opportunity to put all of your previous WFM experience to use, as there is currently no WFM support within the Payment Operations function and there is an increasing percentage of outsourcing, which adds levels of complexity to it all.
With 10m customers we’re already moving over £5.4bn a month and have more than 140 people in our support team across the US, Estonia, Hungary, Singapore and Tokyo. We serve a wide range of customers from personal users, freelancers, small businesses and even enterprise level businesses and banks.
You’ll be building, leading and developing the WFM function within the Payment Operations teams, helping to solve their biggest challenges and partnering with our other operational teams such as KYC and Customer Support.
Your mission is to:
This role will give you an opportunity to:
A bit about you:
If you're interested in the position, please apply by submitting your CV and Cover letter in English.
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.
And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
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