Global Customer Care Specialist

* Active Network monitoring. Monitor and conduct periodic inspection of Citic Telecom CPC backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time
* Rapidly resolve customer problems at a high technical level and with excellent customer service
* Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required
* Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards
* Maintain and develop customers' relationship and satisfaction to higher standards. Maintain communication with customers, suppliers and other Citic Telecom CPC departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed SLA'S

* Very good command of English
* Good command of Estonian and Russian
* Fast reactive ability and good communication skills
* Correctness and conscientiousness
* Flexible working hours 24/7 (incl. nightshifts)

Beneficial skills
* Previous work experience in the helpdesk
* Telecommunication or IT higher education

* Challenging work with an excellent team of telecom specialists in a multinational organization
* Development possibilities
* Good salary, bonuses and company benefits
* Social and team building events