Who are we looking for:

You are someone who handles the day-to-day operations of claims and customer support with confidence both on the phone and in writing. You can grasp complex topics quickly and explain them to customers in a clear, approachable way. You adapt easily to different situations, take ownership of your work, and deliver results both fast and to a high standard. You contribute to internal tasks like analysing user feedback and optimising workflows, bring a collaborative team spirit to everything you do, and play a key role in identifying and resolving technical issues that arise during the rollout of new products.

What you will be doing day to day:

Communicating with clients, solving their issues, handling insurance claims, and making decisions about compensation.
Working in a small team according to the German time zone and holiday schedule.
Showing a genuine drive to learn something new every day and keep growing.

You’ll do great in this role if

You are fluent in German, both written and oral — this is non-negotiable. Please note that our company-wide working language is English. Knowledge of another European language is considered an advantage.
You are an excellent communicator over email and phone, empathetic and able to put yourself in the client’s shoes.
You manage your time effectively across different tasks, consistently delivering high-quality results.
You see patterns in your work and look for ways to simplify and improve the experience for both yourself and our clients.
You think logically and can connect general rules with practical cases in claim handling.
You learn quickly and adapt to changes without getting overwhelmed.

We’re Offering You

Competitive compensation. A monthly starting salary based on your experience, plus participation in our company Share Option Plan.
Flexibility. Work remotely when it suits you, but we value in-person collaboration at our Tallinn office and look forward to seeing you there as well.
Career growth. Opportunities to develop your skills and advance within a fast-growing company and international team.
Trust & freedom. The independence to thrive, contribute your ideas, and help us reach our shared goals.
Generous time off. At least 28 working days of vacation.
Extra “feel better days”. We cover the first sick days that aren’t paid in Estonia, giving you peace of mind when you need rest the most.
Additional private health insurance. Covering outpatient care & diagnostics, hospital treatment, rehabilitation, preventive check-ups, dental care and vaccinations.
Learning by doing. No prior insurance experience needed; we’ll teach you everything you need to know (and promise you’ll be surprised how interesting insurance can be).