Fulfillment & Dispatch Specialist

Would you like a challenge in an incredibly fast-growing industry while contributing to saving the environment? At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets and workforce in real time, reduce fuel consumption, optimize costs, manage task management electronically and reduce companies' carbon footprint. 

We are a global team of passionate, dedicated, innovative individuals who want to make a difference. We genuinely care about the work that we do and about our colleagues – who often turn into friends. Our fast-growing team is now looking for a Fulfillment & Dispatch Specialist.

Overall Role Mandate:

Reporting to the Team Lead, Dispatch & Fulfillment, the Fulfillment Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. S/he will be responsible for all administrative functions pertaining to the accurate processing of orders and on time installation.  The successful candidate will be able to communicate and multi-task effectively, be organized, detail oriented, flexible, reliable, and work well under pressure.

Your role will encompass the following:

• Process all incoming new orders on existing and new customers
• Manage all order and customer related data in database 
• Validate installation related data and secure registration in the system
• Securing on time and accurate data registration regarding movement of hardware in the system
• Manage timely and accurate invoicing
• Manage returning hardware and inventory reconciliation
• Maintain working knowledge of solutions and subscriptions offered
• Answer ad hoc questions on a general basis
• Dispatch incoming installations
• Engage with local installers 
• Provide basic technical support to installers
• Coordinate installations with end customers and/or project managers

We would love you to have:

• Positive attitude 
• Ability to set and achieve goals 
• Hard-working 
• Self-starter 
• Dependable, responsible, respectful

What We Are Looking For:

• Fluency, both written and spoken, in Estonian and English
• Strong organization skills and attention to detail to ensure proper upkeep of all data received
• Self-motivated and able to work under minimal supervision
• Excellent interpersonal and verbal/written communication skills are a "must"
• Analytical skills to assess information, identify implications and develop logical recommendations
• Insight and prioritizing skills to address multiple and conflicting tasks
• Multi-tasking strengths to respond to a variety of requests for information and assistance
• Strong team player skills and customer-focused approach
• Fast learner with IT and technical interest. 
• Advanced knowledge of Microsoft Office (Outlook, Word, Excel)

Why Join Us?

In addition to enjoying our wellness and sports support, private health insurance, 2 paid health days per year, and Employee Assistance Programme – Consultation centre for mental health support, accessible 24/7, you will also have free access to Whil, a mindfulness meditation app, and guided meditation workshops. We also offer opportunities for professional development through courses and certifications, as well as happy hours and social events for relaxing. 

If you wish to be part of an enthusiastic team with high ambitions, then come join us! We offer you an opportunity to make an impact on the businesses operating fleets, assets and mobile workforce by offering great IOT solutions. You will have opportunities to grow and develop your skills within a global enterprise environment.

Who We Are:

Fleet Complete is a leading location tracking technology solutions provider in the Nordic and Baltic States with significant operations in the USA, Canada, Australia and Europe. If it moves and you want to track its location; monitor driver/vehicle performance; run your delivery logistics, field service business or say, set up a car-sharing solution – Fleet Complete covers the lot and beyond. Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People. Proud to be named one of Deloitte’s Enterprise Fast 15 program, as well as Deloitte’s Technology Fast 500 among technology companies in North America!

Learn more about us:     www.fleetcomplete.ee        www.fleetcomplete.com   

Fleet Complete is an equal opportunity employer, committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other factor.

Please note that we work with the recruitment process on an ongoing basis, so please apply as soon as possible.