Freight Forwarder

We at DANX BALTICS are looking for a Freight Forwarder!

Freight Forwarder is responsible for the daily forwarding, coordination, and commercial follow-up of DANX customer shipments to and from Baltics.

The main purpose of this role is to ensure that every shipment is planned, booked, documented, transported, and delivered according to the customer's requirements, while maintaining high service quality and strict control of transport costs.

Position will be in our Tallinn office, with possibility of working from home. Position requires occasional travelling within Baltics, especially during onboarding, but also later.

Main duties and responsibilities of this position are:

• Having overall responsibility for assigned forwarding activities and shipments.
• Receiving, managing, and creating bookings, and checking that shipments contain the correct information before transportation.
• Ensuring goods are correctly labelled and accompanied by the required shipping documents.
• Entering and maintaining accurate shipment information in internal systems.
• Planning traffic according to customer requirements and agreed delivery dates, and ensuring the right goods arrive at the right place on the right day.
• Monitoring deviations, delays, missing information, damages, and other operational issues, and taking immediate action when a shipment is at risk.
• Booking trucks and coordinating transport capacity and loading and unloading requirements.
• Ensuring efficient load planning and load optimization.
• Searching for available capacity within the existing network and identifying suitable goods for that capacity.

The right person for the position is someone who´s:

• Effective: The individual can carry out and complete several tasks in a limited time without compromising on quality. A person who is efficient works at a fast pace and achieves set goals.
• Solution orientated: The person sees problems as a resource to find the solution. Based on a perceived problem or need, the person focuses on the goal and getting the needs met. Has the ability to understand the consequences of various proposed solutions. The person is persistent in his quest to find the right effective solution and is detail-oriented on how the business should get there in the best way. The person has a creative way of working and an ability to think outside the box.
• Taking responsibility: To be responsible is to be aware of and commit to one's obligations. The person takes responsibility and stands for the result regardless of a positive or negative outcome. A person taking responsibility retains responsibility until the work task is completed.
• Service-minded: Prioritizes the delivery of a high level of client satisfaction. Establishes partner relationship with clients. Monitors client satisfaction:  Good will and a good ability to look out for the customer's best interests, to help and always do their best for all parties.
• Co-operative: Ability to work effectively with others regardless of differing opinions. Adapts based on the dynamics of the group to be able to resolve any conflicts in a constructive way. Acts caring towards everyone.

• Language requirement:
  Estonian - native/fluent written and spoken
  Russian – fluent spoken, written desired
  English - fluent written and spoken
  Other languages - desired
• IT:
  System experience of working with M365 package, different programs, Spreadsheets and cybersecurity.
• Geographical knowledge:
  Baltics and Poland. Understanding geographical data, to be able to evaluate and present it as evidence.
• Strong knowledge of transportation regulations and safety standards.
• Education in logistics and transportation:
  Desired, helps you deep-dive into your new role faster, but isn´t an essential qualification for the role: your mindset is what takes you further.
• Experience of working with clients and/or hauliers.

• An international organization where cooperation also takes place across national borders.
• A diverse and broad job role where you can develop both professionally and personally.
• Work equipment to succeed in your role.
• Lunch and sports benefits.
• Monthly salary range of 2000-2700€/month, based on your prior experience and knowledge.