2023-08-23 14:48:55

Finnish speaking Service Desk agent

CVKeskus.ee klient

Job Description

For Atos IT Solutions and Services, we are looking for an enthusiastic new member to join our positive and results-oriented Atos team in Tallinn, Estonia.
The successful candidate will be part of a service desk team and the main role is to provide IT support to our customers for their everyday IT-related questions via e-mail, phone and chat in Finnish and English language. Your job responsibilities include user account administration, crafting and upkeeping instructions, handling communication between the customer and the technical teams.

Key Responsibilities:

  • Accept inbound requests via phone, chat, email and ticket queues
  • Record and process incidents and service requests according to process specifications
  • Communicate with users to understand issues and provide known solutions
  • Document and resolve incidents according to process specifications
  • Forward incidents which cannot be resolved to downstream support groups according to process specifications
  • Initiate escalations according to process specifications
  • Work collaboratively supporting team via Skype/Lync
  • Assist with training and supporting fellow agents
  • Average expected time on task between 4 to 12 minutes
  • Expected resolution rate between 60% - 90%


Required capabilities:

If you are already curious and enthusiastic about this opportunity within our upbeat team, then we expect the following from you:

  • Enjoy working with high professional standards to meet high expectations from our customers;
  • Havnical know-how in infrastructure technology is a definite plus;
  • Ready to provide the best solution to client queries;
  • Carry a positive attitude;
  • Proficient in Finnish and English Language skills, able to communicate easily with customers both verbally and in writing;
  • Flexible demeanor and thus prepared to work in shift to provide service to our customer.

Company offers

What we offer:

We offer you the starting point of an exciting career at the largest European IT company! You will get the opportunity to work in a close-knitted team to support our phenomenal customers. Besides this, you can expect:

  • On the job training;
  • A competitive salary with possibility to earn a monthly bonus;
  • Fantastic benefit package;
  • Be part of a shift-based team;
  • Possibility to work remotely;
  • Very friendly and encouraging team members.

Additional information

See more and apply now - bit.ly/3jz5Etd