FINNISH AND ESTONIAN SPEAKING E-MAIL AND CHAT CUSTOMER SUPPORT AGENT

ENLABS stands for Entertainment Laboratories.

 

YOU LOVE:

• Making an impact by helping people and making someone’s day better
• Socializing with people over chat and e-mail
• Challenges by solving “puzzles” and cracking the “nuts”

YOU ARE:

• A champion in communicating and socializing with people
• Optimistic and positive (even when the going gets tough)
• Empathetic, positive, and immensely patient
• An energetic and goal-oriented person

YOU WILL:

• Listen, engage and help customers with their inquiries over e-mail and chat
• Investigate problems, develop solutions, and manage through resolution
• Escalate issues to other departments or manager
• Support your colleagues and help the new ones

YOU NEED:

• Excellent written and verbal communication skills in Estonian and Finnish; at least intermediate skills in English
• Very good computer and typing skills
• Ability to focus on details and multitask
• Strong active listening skills - give attention to what other people are saying, take time to understand, and ask questions when appropriate
• Problem-solving skills and ability to adapt to change with a positive attitude
• Readiness to work flexible hours

WE OFFER:

• Competitive salary package
• Top-notch colleagues with various backgrounds to collaborate
• Spacious office and casual environment
• Flexible work schedules
• Unlimited opportunity for career development
• Paid vacation

Please send your CV and application letter preferably in English by
clicking "Apply" with the reference "Customer Service Agent".

PLEASE BE AWARE THAT YOUR RESUME WILL BE STORED IN OUR
DATABASE FOR THE NEXT 6 MONTHS. YOU ARE ENTITLED TO
REQUEST DELETION OF YOUR RESUME AT ANY TIME.