The Feedback Analyst is an essential role at Paxful: they ensure our platform delivers top-notch service to our customers, and help analyze their queries and make our product even better. You will correspond with customers, internal teams and other feedback analysts to keep our standards of safety and trust high. You have the chance to improve our existing practices, analyze activity and recommend new ideas. This is why we want someone who possesses equal parts creativity and an analytical mindset.
• Coordinate and handle customer complaint issues.
• Assess customer feedback and take appropriate steps to improve customer
• Customer Service development (offer new solutions for existing problems, create new systems and functionality to increase job quality and efficiency).
• Monitor users’ accounts and transactions to detect patterns and prevent fraud activity
• Track trading activity and take appropriate actions in accordance with company’s rules and regulations.
• Follow communication procedures, guidelines, and policies
• At least one year experience as a customer service representative, preferably in finance industry or E-commerce.
• An analytical mindset.
• Excellent verbal and written communication skills in English.
• Ability to multi-task, prioritize, and control time effectively.
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
• Knowledge of the cryptocurrency/blockchain field is a big plus.
• Multi-lingual capability is an advantage.
• -Go above and beyond a ‘competitive’ salary
• Get paid the best salary in the industry for all of your hard work
• -Eat like a king every single day
• Enjoy gourmet meals delivered to the office twice a day
• -Get ripped with a free gym membership, fitness training and even supplements
• Get in the best shape of your life without spending a fortune
• -Try new things & unleash your adrenaline with fun weekend activities
• Enjoy go-karting, shooting at the range, arctic drift racing and more!
• -Experience company vacations like never before
• Spend summer days in Ibiza and winter days in Lapland
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