Factoring Customer Support, Nordea Estonia

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?

Your future responsibilities

As a Factoring Customer Support you will be supporting our Finnish Factoring Customer Service team. The job includes ledger supervision for Nordea Finance Finland Ltd.´s factoring clients, and customer service via phone and email for their buyers.

Factoring Debtor Customer Service Team is a new concept in Nordea Operations Centre Estonia, so you can take part in developing its operations. The job provides a fantastic opportunity to accumulate experience from customer service in B2B environment, which is a great advantage if you later want to take part in developing the operations of Nordea Finance and/or factoring services.

What you’ll be doing:
◾Your daily tasks include such assignments as ledger changes, commercial disputes, invoice balance checks, credit note reconciliations, etc.
◾Deliver professional business specific services regarding dedicated process
◾Contribute to improvement of the quality and efficiency of assigned tasks and processes

The role is based in Tallinn, Estonia. The Nordea Operations Centre (NOC) in Tallinn is providing a variety of different services to other units within the Nordea Group. As “One Nordea Team”, employees in NOC will be working very closely together with colleagues in the Nordic countries.

Factoring Debtor Customer Service team plays an important role by offering quality customer service for the Factoring clients of Nordea. Our performance also affects the business of our clients. The job provides a great knowledgebase of factoring as a service.

To our employees we offer great atmosphere at workplace with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. We offer benefits for sporting, accident insurance to all employees, plus social and team events.

To our employees we offer great atmosphere at workplace with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. We offer benefits for sporting, accident insurance to all employees, plus social and team events.

What you’ll be doing:
◾Your daily tasks include such assignments as ledger changes, commercial disputes, invoice balance checks, credit note reconciliations, etc.
◾Deliver professional business specific services regarding dedicated process
◾Contribute to improvement of the quality and efficiency of assigned tasks and processes

The role is based in Tallinn, Estonia. The Nordea Operations Centre (NOC) in Tallinn is providing a variety of different services to other units within the Nordea Group. As “One Nordea Team”, employees in NOC will be working very closely together with colleagues in the Nordic countries.

Factoring Debtor Customer Service team plays an important role by offering quality customer service for the Factoring clients of Nordea. Our performance also affects the business of our clients. The job provides a great knowledgebase of factoring as a service.

To our employees we offer great atmosphere at workplace with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. We offer benefits for sporting, accident insurance to all employees, plus social and team events.

To our employees we offer great atmosphere at workplace with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. We offer benefits for sporting, accident insurance to all employees, plus social and team events.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

◾You are fluent in Finnish, both spoken and written (C1/C2) and English in communication level
◾Quick learner with the ability to adapt to changes with optimism
◾Vigilance/attention to detail
◾Enthusiasm for customer service
◾Comfortable with problem solving and analytical thinking
◾Swedish language skill is a bonus, but not crucial

If this sounds like you, get in touch!

More information

Please send your application and CV in English via our job portal as soon as convenient for you as we plan the team to start in January.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

Great people often know great people – please share if you have a friend who would love this job.