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English speaking Customer Support (Temporary position)


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Tööpakkumise number 239849

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Job Description

As a part of the support team you are responsible for providing customer service and technical support to our international clients. You should provide the clients with answers and resolution to their problems with the best quality. If you would like to be part of our international team and have all the requirements below send us your CV already today.

Task Description
• Provide Customer Service and Technical Support via phone and email
• Application of customer specific systems
• Collection and maintenance of customer data
• Identify, test and implement solutions
• Manage problem resolution


Curriculum & linguistic skills
• At least secondary education, IT education is an advantage
• Excellent English-speaking skills
• High standard of fluency in written communications

Technical skills
• Very good computer knowledge
• Understanding of home networking hardware and consumer electronics

Interpersonal skills
• Strong customer service focus and communication skills
• Strong problem solving and troubleshooting skills
• Strong interpersonal skills
• Team spirited
• Willingness to work in shifts

Company offers

•Temporary contract due to holiday season. The position lasts until 31st of January. In case you stay until end of the term, 200 EUR net bonus will be paid out to you! Possibility to get also full contract
• Full training
• Young, energetic and multicultural working environment
• Modern working environment in center of Tallinn

Additional information

Working time is from Monday to Sunday from 10.00-23.00 according to the schedule. All suitable candidates will be contacted by the 1st of October, 2011.

Tallinn, Harjumaa
Job type:
full-time, employee (shift work)
Expiration date:
3. oktoober 2011
19. september 2011


Arvato, the biggest part of Bertelsmann corporation, is an international outsourcing service provider. Every day over 63,000 arvato employees in 36 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains.
Arvato subsidiary in Tallinn, arvato services Estonia OÜ has around 400 employees working for several well known and international companies. From our call center in Tallinn we provide customer service in around 20 languages to airline companies, telecommunication providers, IT and health sector businesses etc. We are passionate about our role as a service provider and constantly working to ensure our customers success.

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