English and Estonian speaking Customer Service Representative

As a Customer Service Representative, you will interact by phone or email with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order related inquiries, as well as post-purchase support.

About you:

• Fluent in Estonian and English
• 1 year of experience in Operations or Customer Support area
• Experience of working remotely is a plus
• Customer focus and empathy, ability to listen and assist patient inquiries
• Strong verbal and written communication skills and excellent phone manner
• Strong ability to collaborate and drive results
• Problem-solving skills by working independently and in collaboration with other teams
• Knowledge of Microsoft Word, Excel, and Outlook
• Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules

Benefits:

Work in a fast-growing, innovative international company with 5000+ awesome colleagues; work from home office (internet needed). The first few weeks we will take you to an on-line training class and help you pass the development program to offer the best support for people who are living with diabetes. We also focus on your long-term career. We offer monthly salary gross 1800 EUR (including monthly bonus).