Emerging Fraud Researcher

This position is needed to detect emerging fraud trends and behaviors on Twilio Network, across all channels - voice, messaging and email. You will work on researching new fraud behaviors by analyzing industry trends and analyzing billions of events using AI tools.

• Perform independent research using AI tools to identify novel emerging fraud trends
• Work with data scientists to create ML models to detect fraud behaviors at scale
• Continuously stress test our network for vulnerabilities
• Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO.
• Develop and execute proactive fraud mitigation strategies to protect customers and the network.
• Collaborate with data science and engineering teams to refine detection models and reduce false positives.
• Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations.
• Monitor industry trends in fraud and bot detection to maintain a competitive defense posture.

• 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems.
• Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses.
• Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure.
• Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders.

Nice to have

• Experience in the CPaaS, telecommunications, or payments industry.
• Familiarity with machine learning concepts and their application in fraud detection.
• Relevant certifications such as CFE (Certified Fraud Examiner) or CISSP.

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.