Duty Manager

In this position you will….

• Oversee the hotel’s operations during your shift and ensure everything runs smoothly.
• Act as a representative of hotel management in front of guests and team members
• Welcome guests and build strong relationships with VIP, loyal, and long-stay guests, ensuring their special requests are fulfilled
• Handle guest inquiries, feedback, and complaints in a prompt, professional, and solution-focused manner
• Collaborate closely with Housekeeping, F&B, Sales, Reservations, and other departments to ensure a seamless guest experience
• Monitor room allocation, VIP arrivals, and special requests, while supporting inventory control and rate integrity
• Identify upselling opportunities and actively promote loyalty programs such as Hilton Honors and other hotel services
• Ensure all operations comply with hotel procedures, safety standards, and fire regulations
• Take on Night Manager or other operational duties when required

We are looking for……

• Previous supervisory experience in the hotel, leisure, and/or retail sector
• Fluent in English and Estonian – both in speech and in writing (any additional language is an advantage)
• Excellent grooming standards
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

• Access to professional training and continuous development opportunities
• Opportunity to grow within an international hotel environment
• Travel opportunities around the world on favorable terms.
• Free lunch for Team Members.
• Recognition programs that celebrate employee achievements
• Joint events.