Due Diligence Trainer

We’re looking for a trainer to join our growing team of KYC learning and development.

This role is a unique opportunity to have an impact on Wise’s mission and help millions more people save money. A crucial part of making this happen lies with operational compliance teams.

Your focus as a trainer (or Wise Guide, as we’re called) will be the APAC Due Diligence team, which conducts due diligence verifications on customers. Your mission is to support the learning and development of the team’s operational members. The main tasks will include onboarding new hires, improving the existing learning programs, and creating new learning opportunities based on the objectives of the Due Diligence team. 

The role will give you the opportunity to:

• Become part of an interesting, newly formed team, to improve your existing skills and build new ones. 
• Work closely with new agents and be an integral part of their onboarding process. 
• Plan and keep track of training and mentoring schedules for agents, and make sure that they have access to all the tools and knowledge required.
• Help new agents succeed in their role – assess whether they absorb the new knowledge and skills, identify gaps, and ensure that they are ready to join the operational team. 
• Create content and facilitate onboarding, training and refresher sessions for agents. 
• Use your creativity to make the training experience more engaging and memorable. 
• Ensure that training materials remain up to date, and all new procedures are added to the internal knowledge space. 
• Discover your hidden skills to support the operational teams in the most efficient way. 

About you

• You have prior experience in L&D or training delivery. 
• You are comfortable working in an environment where things constantly change. 
• You are able to identify, plan for and apply different strategies and techniques to achieve learning objectives, considering the audience, topic and circumstances.
• You understand the need for different training facilitation modes to suit different audiences, and can change and adapt according to how things evolve during a training session.
• You are able to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 
• You are able to teach others how to acquire the required knowledge by themselves using existing knowledge based solutions. 
• You are able to communicate clearly and effectively about operational changes. 
• You are comfortable handling and organizing routine schedules, but also have an ability to be flexible with priorities. 
• You are punctual, independent, proactive and willing to get things done. 
• You are self-driven, a good cross-team communicator, and have excellent organizational skills. 
• You have a proven track record of taking ownership and responsibilities, as well as being a great team-player. 
• Excellent verbal and written English. 
• You possess a thorough knowledge of the processes and systems applicable to the KYC or Financial Crime domain (desired). 
  
  

About the Role: 

• Open to applicants who are legally eligible to work in Estonia
• Salary for this role is 2150 EUR gross/monthly.
  
  

Hiring Process:

• Application and cover letter review
• Final interview with a Team Lead and Senior Team Lead
• Start date: Q1 2023
  
  

PS! If you’re interested in the position, please apply by submitting your CV and cover letter in English before 30th of November 2022. In your cover letter, please answer the following questions: 

• What do you think are the main challenges and benefits of remote learning, and how do you overcome the challenges? 
• Imagine that you need to facilitate training on Customer Verification procedure; a topic that is unfamiliar to you. The trainees are located in Europe and Asia. How do you prepare for launching the training, and what do you think are the important aspects to focus on? 
  
  

Note: Submission is open to first time applicants or candidates who have not applied in the last 6 months.

• Restricted Stock Units in a profitable company
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
• National health insurance plan, with additional 3 health days per year, and sports allowance
• Volunteering day off
• Hybrid model of flexible working