2023-08-23 14:48:55

Dispute Officer

CVKeskus.ee klient
1450 - 1550 €/m Gross

Job Description

Our dynamic and international dispute team is making sure that the company is well-powered with money by ensuring that our partners have all invoices-related questions solved.

Your main duties will include:

  • Research and investigate relevant facts and circumstances relating to a customer’s dispute and decide an outcome based on information available and in line with CMA CGM Group’s terms and conditions. 
  • Apply time management skills to resolve disputes quickly and efficiently to minimise delay of payment.
  • Communicate with customers, team and stakeholders in a professional manner. 
  • Gather and apply knowledge about internal and external processes for faster query resolution.
  • Ensure there are no re-queries due to insufficient investigation. 


You are a team player with a sense of responsibility. This is an entry level position so being curious and having positive approach to work is a must.

We are looking for You if You:

  • Are fluent in English both in spoken and written (official working language is English)
  • Estonian or EU citizen or hold a long term residence permit.
  • Have a good grasp of MS Office (Excel, Outlook, Teams, SharePoint, etc.)
  • Have ability to work with deadlines and good time managment skills.
  • Have ability to apply logic to solve problems. 
  • Are not afraid of challenges
  • Have strong communication skills, social skills and positive mindset
  • Are action oriented. 
  • Can quickly adapt to the system and process changes.

Company offers

We Offer:

  • Full training for the position.
  • The opportunity to start a career in logistics even without a respective degree or diploma.
  • Opportunity to work partly from home after the probation period.
  • Modern office and benefits for our employee. For example: Stebby, health insurance, life insurance. 
  • Learning and developement oppurtunities.
  • Being a part of an enthusiastic and dynamic international team (over 40 nationalities)
  • Working time is from Monday to Friday from 8:00-17:00 / 9:00-18:00 (includes 1-hour lunch)