Job Description
YOUR MAIN TASKS
- Offer excellent customer support via phone, e-mails and chats for main brands as Bosch, Siemens, Gaggenau and NEFF.
- Handle service and spare parts orders.
- Handle various customer requests with the help of user manuals, websites and our internal product information systems.
- Provide information about products and services. Support customers with purchase decisions.
- Identify the technical problem or user issues, determine the cause of the problem, and offer the best solution to solve the problem.
Requirements
YOU WILL BE SUCCESSFUL at our team if you are service-minded, enjoy helping people and possess caring attitude towards customers. You are able to multitask in fast-paced environment and have quick self-sufficient thinking. You have worked in customer service before. You are fluent in Danish language (verbal and written) and you can communicate in English.
Company offers
BSH OFFERS
- Opportunity to work in a successful company with high quality brands.
- Exciting and challenging work in modern work environment with very supportive team.
- Partial home office possibility.
- Motivating salary 1700 gross EUR.
- An annual bonus and health benefits.
- Profound training and strong support throughout the daily work.
- Working time is from Monday to Friday during office hours.
- BSH Call Centre is located in Tallinn (Lõõtsa 12).
