Customer Support Specialist

Montify – is a UK/Estonia payment startup licensed by the FCA in the United Kingdom (reference number 901069). We are building a digital payment app and provide the following:

• Payment accounts
• Local and international payments
• Exchange currency
• Debit card (coming soon)
• Merchant services (coming soon)
• Internet banking and App (coming soon)

We are searching for a first member to our Support Team. We give a chance to become a team lead very quickly.

Job Description

Your main responsibilities will be:

• To be communicative and provide in-chat sales-related assistance to website visitors
• To be communicative and provide in-chat support to customers via internet banking
• Sometimes to be ready to go an extra mile for a customer
• To help us to handle customer complaints
• Sometimes to educate customers via video calls
• Identify and report errors in digital products
• Update and keep support knowledge book
• Monitor customer reviews in social media and internet
• Create tools to Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams

You are a perfect candidate if:

• You are an active, cooperative, attentive to details and good person  
• If you are do and solve rather than simply address
• You are ready to create tools to handle support  (CRM, etc.)
• You already have some experience on similar role
• Excellent English
• Multi-tasking is your thing
• You are patient when handling tough cases

Company offers:

• Interesting and challenging job in international startup
• Competitive salary, not super high though????
• Office in Downtown
• Opportunity to see the whole picture