Job Description
We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
- Represent Bolt in any Sinhala and English spoken market
- Support all Bolt's users and help them get the most out of our apps
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
- Be a key player in building a support team in a challenging growth environment
Requirements
- Understand what does outstanding customer support look like and be ready to go the extra mile
- Be ready to work in shifts
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent spoken and written Sinhala and English skills, any other language is a plus
- Be passionate about new technologies and ridesharing
Company offers
- Motivating compensation
- No corporate BS – we’re moving too fast for that
- Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
- Working with a motivated and talented international team, plus regular team events
- Working in one of the coolest offices in Tallinn
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world
