2023-08-23 14:48:55

Customer Support Advisor with Croatian/Serbian/Bosnian skills

CVKeskus.ee klient
From 1355 €/m Gross

Job Description

Webhelp OÜ is looking for Customer Support Advisors in partnership with one of the largest electronic companies of the world. If you master Croatian, Serbian and/or Bosnian language and have great communication skills, then this job offer is excellent opportunity for you.

As a Customer Support Advisor, you are the one who helps customers with technical problems and finds the best solution for their needs via phone, chats and e-mails.

In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email;
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions;
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems;
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position;
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.


Croatian, Serbian and/or Bosnian language spoken and written as a native speaker;
Good (at least B1/B2 level) English language skills;
Good communication and organizational skills;
Previous customer experience is an advantage;
Interest or experience in electronics/technologies is considered as an advantage.

Company offers

Monthly salary from 1355 EUR gross;
Training and experience with one of the global leaders in electronics;
Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
Private health insurance (in addition to Haigekassa)
International work environment (Webhelp employs 100,000 people all over the world), with many (also international) opportunities for professional and personal growth;
Work in shifts from 9:30AM to 6:00PM in shifts, Monday to Friday;
Convenient office in Tallinn or Tartu city center;
Great Team of colleagues and excellent working atmosphere.