Customer Support Administrator @ OlyBet

Your role

Become part of Team OlyBet and be responsible for providing excellent customer service to our customers by assisting them via chat and email in Estonian, Russian and English language.

Key responsibilities will include:

• Respond to customer requests via chat, email and other communication methods in a timely manner according to the company standards
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify customer needs and help customers to resolve their issues according to company knowledge and procedures
• Identify the root cause of the problems and search for the best possible solution to please the customer
• Troubleshoot and report product malfunctions
• Go the extra mile to engage customers

Your skills and experience

You’ll excel in this position if you:

• Love helping people and solving issues
• You’re an excellent communicator and empathetic person who is able to listen and to hear customer needs
• Love to work in shifts
• Beneficial would be previous customer support experience (iGaming experience would be superb)
• Fluent work proficiency in Estonian, Russian and English
  
  

  Your mindset

  You’ll need to demonstrate commitment to our five key company values:

  • Service
  • Teamwork
  • Ambition
  • Responsibility
  • Solutions

Our offer

In return, the successful candidate will enjoy:

• A competitive salary
• Flexible working conditions
• Training for your professional growth
• Sports compensation
• A supportive, friendly and multi-cultural working environment
• Free tea, coffee and healthy snacks