Customer Support Administrator @ OlyBet

Your role

Become part of Team OlyBet and be responsible for providing excellent customer service to our customers by assisting them via chat and email.

Key responsibilities will include:

• Respond to customer requests via chat, email and other communication methods in a timely manner according to the company standards
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify customer needs and help customers to resolve their issues according to company knowledge and procedures
• Identify the root cause of the problems and search for the best possible solution to please the customer
• Troubleshoot and report product malfunctions
• Go the extra mile to engage customers

Your skills and experience

You’ll excel in this position if you:

• Love helping people and solving issues
• You’re an excellent communicator and empathetic person who is able to listen and to hear customer needs
• Love to work in shifts
• Beneficial would be previous customer support experience (iGaming experience would be superb)
• Fluent work proficiency in Estonian and English, Russian language is a plus
  
  
  

  Your mindset

  You’ll need to demonstrate commitment to our five key company values:

  • Service
  • Teamwork
  • Ambition
  • Responsibility
  • Solutions

Our offer

In return, the successful candidate will enjoy:

• A competitive salary
• Flexible working conditions
• Training for your professional growth
• Sports compensation
• A supportive, friendly and multi-cultural working environment
• Free tea, coffee and healthy snacks