About The Company
The Feed is a U.S.-based retailer specializing in sports nutrition and performance gear for athletes. Founded by Matt Johnson, a former Tour de France team manager, the company’s mission is to help athletes perform at their best through personalized nutrition strategies and curated product selections.
With over 150 leading sports nutrition brands, The Feed offers hydration mixes, energy gels, protein supplements, and recovery aids — all focused on delivering the right nutrition at the right time to maximize results.
Headquartered in Broomfield, Colorado, The Feed has expanded internationally with a growing customer service office in Tartu, Estonia, supporting athletes around the world.
About The Role
Are you passionate about endurance sports and creating exceptional customer experiences? The Feed, the go-to destination for endurance athletes, is expanding our team! We’re expanding our Tartu-based team and hiring additional Customer Service / Athlete Experience Assistants to support athletes worldwide. At The Feed, we specialize in fueling performance — providing athletes with world-class nutrition products and expert guidance to help them train, recover, and compete at their best. You’ll join a friendly, fast-paced international team dedicated to supporting the global endurance community.
What You’ll Do
- Be the first point of contact for athletes and customers via email, chat, and phone.
- Deliver efficient, accurate order and account support across all channels, including shipping updates, returns, and issue resolution.
- Handle customer inquiries and troubleshooting with empathy and professionalism.
- Collaborate with internal teams to ensure quick resolutions and happy athletes.
- Document all customer interactions and resolutions accurately in our omnichannel support system (Kustomer).
- Share customer insights and feedback to help us improve continuously.
What We’re Looking For
- Native or fluent English speaker (C1+ written and spoken).
- A genuine interest in endurance sports — running, cycling, triathlon, or similar.
- Excellent communication and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Previous experience in omnichannel customer support (email, chat, phone) is preferred.
- Experience with e-commerce platforms such as Shopify is an advantage.
- Experience with support platforms such as Kustomer, Gorgias, or Zendesk is an advantage.
- We currently operate in three shifts (Mon–Fri 09:00–00:00, weekends 09:00–17:30) — shift work should be expected.
Why Join The Feed
- Be part of a company that lives and breathes endurance sports.
- Consistent, structured shifts with fair workload distribution.
- Collaborative and growth-oriented team environment.
- Opportunities for career advancement within our global customer experience team.
- Work from our Tartu office, surrounded by passionate teammates.
Ready to Apply?
If you’re passionate about endurance sports and thrive on delivering great customer experiences, we’d love to hear from you. Apply today by sending your CV and a short note about your favorite sport or recent race — we can’t wait to meet you.
