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Joboffer number #696732
Remote recruitment

Customer Relations Manager

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Remote recruitment

Job Description


  • Drive a customer-focused culture throughout all sales channels and secure an overall inspiring shopping experience where it is always for customers easy to shop.

  • Influence the market management team with customer insights that will allow it to base business decisions on customer expectations.

  • Responsible for identifying and removing barriers in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.

  • Secure efficient implementation of overall Customer Relations function processes, policies and yearly activities in the country.

  • Lead various departments in the organization – customer relations, safety and security as well as property maintenance and cleaning.

  • Based on competence development plan, identify current and future business needs in order to recruit, develop and retain a high performing and passionate country Customer Relations team.


Requirements


  • Not less than 5 years relevant experience in a managing position

  • Experience managing numerous teams, preferably in a retail environment

  • Passionate about users and customers and act to lead a permanent improvement of a positive shopping experience.

  • Have a solid understanding of the shopping experience and easy to buy process, customer insights and relevant customer relations processes for returns and resolution, tools and working methods.

  • Good leader with strong communication, negotiation, influencing skills and competent in leading and developing people.

  • Possess fluent written and spoken knowledge of English language.


Company offers


  • Fast-moving and dynamic international work environment.

  • Possibilities for growth and development.


Tööpakkumise number
#696732

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
30 April 2021
Published:
16 April 2021

CVKeskus.ee client

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Kandideerid järgmisele tööpakkumisele:
Customer Relations Manager
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!