2023-08-23 14:48:55

Customer Care Specialist

CVKeskus.ee klient

Job Description

In this role, we are seeking a dedicated individual to provide comprehensive support to our valued customers, ensuring their experience with us is seamless and satisfying. You'll play a pivotal role in ensuring smooth execution of business processes, including invoice corrections, order management, and accurate customer-specific reporting. In this role, you will engage in frequent and extensive communication with customers, partners, and internal stakeholders within Neste. Your primary focus will be on executing operational order-to-cash process related tasks by supporting Finland and other Marketing & Services markets effectively

Your role in our team

  • Supporting Sales and Account Managers.
  • Managing orders, invoice corrections, reclamations and resolving customer issues effectively.
  • Maintaining contract prices and customer data accurately.
  • Monitoring credit control messages and taking necessary actions.
  • Generating reports and statistics for customers.
  • Communicating and advising customers, internal stakeholders, and external partners.
  • Resolving problems and enhancing sales coordination.
  • Executing other assigned customer care tasks.



Keys to success in this role

  • Higher education qualifications.
  • Experience in back-office operations would be advantageous.
  • Proficiency in both spoken and written English; fluency in Finnish or Estonian is desirable.
  • Good IT skills, including proficiency with Google office tools; familiarity with MS Dynamics/365 is a plus.
  • Demonstrated responsibility and a proactive, can-do attitude.
  • Eagerness to learn and adapt to new tasks and technologies.
  • Ability to efficiently prioritise tasks and manage time effectively.
  • Excellent teamwork and communication skills.
  • Initiative and the ability to work independently.
  • Ability to handle routine tasks with tolerance and diligence.
  • Keen attention to numerical accuracy and detail-oriented approach.