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Customer Analyst


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Tööpakkumise number 235325

Tööpakkumise number


Job Description

Your role as a Customer Analyst will be developing and implementing various kinds of analytical models.
As an Customer Analyst you should share the bank’s core values and be a strongly committed team player with a drive to always deliver values to the your stakeholders. You are solution oriented and can work independently.
You will work on a cross-border basis and be engaged in a lot of communication with other departments of Swedbank.

Your main responsibility areas are:

  • to develop, implement and maintain analytical models in business processes;
  • to suggest, pilot and implement systematic campaign offers and customer life-cycle management tools;
  • to participate in area strategy processes with providing customer insight;
  • to support managers in day to day decision making by offering analytical input on customer behaviour, product usage, etc;
  • to give input to analytical infrastructure development (BI developments, data structures, etc).


  • have experience in leading cross-border projects and/or you are seasoned professional in retail lending area;
  • have higher education in economics, mathematics, statistics, IT or finance;
  • have good computer skills – ability to use office software on a good level, proficiency in using MS Excel and statistical or econometric analysis software (SPSS or similar);
  • have good analytical and problem solving skills;
  • are open to new ideas, continuously look for best practice both within and outside of the organisation;
  • are focused on the needs of the customer (ability to adapt the customer’s perspective);
  • have strong execution capability – strong initiative, drive and persistence;
  • are fluent in English (oral and written).

Company offers

  • a possibility to be involved with the projects that truly matter – you will have a chance to influence the life of millions of Swedbank clients in the home markets;
  • great possibilities for professional development.

Additional information

We look forward to receive your application with a remark „Customer Analyst" to cv[ät] no later than on the 7th of September 2011.

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
04 September 2011
04 August 2011


Swedbank Group Cards is a major actor in the European card payment arena. Group Cards is responsible for all issues within the cards area in the Swedbank Group, from product development to product delivery and support, handling operations in Estonia, Denmark, Latvia, Lithuania, Norway and Sweden, and giving support to Russia and Ukraine.
The objectivities of Group Cards include both business development, as well as internal consolidation aspects. Within the coming years Group Cards will go through a transformation process to enrich the product offering, and to create a substantial internal consolidation.

The Credit Card unit at Group Cards is looking for experienced Customer Analyst.