CRM Operations Coordinator - Tallinn (Office Based)

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

You will be doing

• Coordinate CRM campaigns end-to-end, ensuring smooth execution from planning to launch across all channels (email, SMS, push, onsite, etc.)
• Create, structure and manage tasks in internal systems (ClickUp, Notion), ensuring that all tasks are clear, complete and ready for execution
• Coordinate workload across Execution, Design, Content and Localization teams, ensuring clear priorities, deadlines and dependencies
• Monitor task progress and proactively follow up to ensure timely delivery in line with campaign schedules and business priorities
• Adjust timelines when needed based on workload, blockers or changing priorities, keeping all stakeholders aligned
• Maintain a clear and structured workflow, ensuring full visibility of task status across all teams involved in campaign delivery
• Identify risks, blockers or delays early and communicate them clearly to relevant stakeholders
• Work closely with CRM managers (VIP, Retention, Head of CRM) to review campaign plans and ensure they are ready for execution
• Participate in campaign and offer design (including mechanics, bonuses and structures), ensuring alignment with product capabilities and market requirements
• Review offer terms and conditions to ensure clarity, compliance and consistency across markets
• Support external stakeholders (affiliates, partners, suppliers) by ensuring they receive accurate and timely information about campaigns
• Propose improvements to internal tools, processes and workflows to increase efficiency and reduce operational friction
• Support CRM team operations with ad-hoc tasks, process improvements and cross-team initiatives

• Strong organisational skills and ability to structure and manage multiple tasks and workflows simultaneously
• Ability to prioritise work based on impact and urgency, and make decisions in a fast-paced environment
• Experience working with task management tools (e.g. ClickUp, Jira, Asana, Notion) or similar systems
• Strong attention to detail and ability to work with complex information without losing accuracy
• Clear and confident communication skills, with the ability to work with different teams and align them around tasks and deadlines
• Ability to identify blockers, risks, and inefficiencies, and proactively address them
• Comfortable working in a dynamic environment with shifting priorities and deadlines
• Analytical mindset and ability to quickly understand processes and improve them
• High level of ownership and responsibility for tasks and outcomes
• Ability to work independently and stay structured without constant supervision
• Experience in CRM, marketing, or operations is a plus, but not required
• Experience in iGaming is a plus, but not required

• Competitive salary
• Private health insurance
• Sports benefit
• Annual paid vacation for 28 calendar days
• 3 paid sick days a year without medical certificate
• Seniority leave
• Birthday Day off
• Regular team and company events
• Comfortable office in the centre of Tallinn with the flexible working schedule
• Top notch work equipment
• Corporate English classes with a cool teacher
• Amicable work environment and supportive team members
• Real career opportunities and professional growth
• The great team across the world

• Online assessment
• Introductory call
• Home assignment
• Final on-site meeting with the Hiring Manager