Job Description
Are you a fan of social media platforms? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Tallinn we are looking for Content Moderation Agents who will be reviewing posts in one of the most popular social media platforms in the world.
Your main tasks:
- Review and act upon user generated content on social media platforms; review and take necessary action as per the defined policy and terms and conditions
- Provide insights and trends on content reviewed
- Provide feedback and suggestions on review process and workflows
- Provide suggestions for product innovation
- Perform general data entry and other related tasks
- Embrace and adapt to changes in type and nature of work, policy and procedures at short notice
- Follow all hot cues and alert mechanism and comply to all such processes at all time
- Respond to user inquiries with high quality, speed, empathy, and accuracy
Requirements
- Excellent Igbo and good level of English
- Active Social Media presence
- Attention to detail
- Ability to work with multiple tools/web browser windows simultaneously
- Ability to work independently
- Knowledge of MS office suite
- Ability to quickly utilize hot cues and key command shortcuts preferred
- Strong oral, written, and verbal communication skills
- Previous content moderation and BPO experience is an advantage
