Job Description
- Lead & develop the claim handling team
- Expand claim handling across language groups
- Process customer claims for custom-made worktops
- Coordinate with Quality Specialists and Technicians
- Ensure smooth communication with customers and resellers
- Drive continuous claim handling improvements
- Support claim handler training and development
Requirements
- C1 level in English and B2 level in Estonian
- Strong leadership skills and previous leadership experience
- Previous work experience in handling customer claims
- Excellent communication and teamwork skills
- Analytical mindset and process improvement focus
- Proactive, decisive and solution-oriented
- Confident computer user (MS Office, ERP, CRM)
- Additional languages are a plus
Company offers
- Competitive salary
- Full training and onboarding
- Interesting product area
- Supportive and professional team
- Stable role in Europe’s leading stone company
