We’re seeking talented network engineers to help run the best telecommunications platform on the planet. The Carrier Operations team is responsible for overall architecture and day-to-day operation of Twilio's carrier network.
About the job:
This role focuses on working with Twilio’s carriers for on-boarding new connections and augmenting existing ones. You will also work with internal engineering teams on streamlining processes and handling escalated issues with our partners on customer issues.
Successful candidates will have in-depth telecom experience working with SIP, SMPP, and other telephony protocols. They will know how to interface with carrier teams and properly troubleshoot all ranges of issues from one way audio to deploying new carrier interconnects.
This role is for the general network engineer role that on-boards all of our carrier partners and works cross-functionally on maintaining the carrier facing part of our network.
The person in this role is responsible for all types of escalations from quality issues to on-boarding issues that pop up daily.
Additional responsibilities as position requires.
Worked for a telecom company in operations/engineering.
Eager to take on new things.
Other telecom related skills & SQL.
Eager to learn; curious.
Twilio makes communication easy and powerful. Over 700,000 web and mobile developers have used Twilio’s cloud-based platform to integrate voice, SMS and MMS capabilities into software applications. Customers like Uber, Airbnb, Box and Home Depot leverage Twilio’s well-documented REST interface to power and innovate their communications at global scale.
Twilio is recognized as one of the 10 Fastest Growing Companies in San Francisco, one of The Bay Area’s 10 Most InDemand Startups, and has over 400 employees with offices in San Francisco, Mountain View, New York City, Bogota, Tallinn, Hong Kong, Dublin and London.