Cards Operations Specialist - Issuance

• Maintaining consistent and high-level execution of recurring responsibilities in relation to card manufacturing or issuance and delivery;
• Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;
• Meeting individual SLA's and KPI's set for the role;
• Act as the primary point of contact for resolving any discrepancies or issues related to card production and delivery;
• Coordinate manufacturing-related improvements in designated regions such as chip migration testing, changing of product codes etc;
• Build and maintain key relationships with external partners (manufacturers, delivery partners);
• Identify opportunities to streamline the card manufacturing and delivery process, improve efficiency, and reduce the risk of errors or delays;
• Following operational procedures and keeping track of critical updates.

• You’re accurate and pay attention to detail. 
• You’re meticulous and accurate in your task execution.
• You’re SLA driven and are motivated to hit team and personal metrics.
• You place customers first and you make no compromise on this.
• You’re a clear and honest communicator and able to articulate potential improvements.
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.
• You’re proactive and collaborative.
• You’re flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
• Bonus: You’ve worked in card manufacturing or have experience with supply-chain/delivery optimisation.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in English before 21st of December 2025.

We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job ?

Our Hiring Process

1. Application Review: We evaluate your experience and skills. Submitting a cover letter explaining your motivation and why you’d be a great fit is strongly encouraged!
2. Homework: You will have 3 calendar days to complete a practical exercise relevant to the role.
3. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals.
4. Final Interview: An in-depth discussion with our Team Leads to assess your technical and cultural fit.
5. Chemistry Call: Meet your potential future teammates to see if there's a good working dynamic and mutual fit. 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.