Card Fraud Team Lead

We’re looking for a Card Fraud Team Lead to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, prevent fraud, help our customers, and improve our product. You personally can help us get closer to our mission of Money Without Borders!

You will lead the Team in Tallinn, but get to join a larger team distributed between Tallinn, Austin, Malaysia and Singapore.

Your mission: 

The Wise Card plays  a larger and larger role in the success of Wise of Wise daily, and preventing card fraud is a crucial aspect of that role. Our Card Fraud team works on that, but also on supporting our cardholders and helping them and Wise recover their money. 

We have our main operational team in Tallinn, part of a larger operational team across Tallinn, Singapore, Austin and Malaysia. We work very closely with our dedicated engineering and product teams.

As a Team Lead, you get to empower your own team, support the product team bringing your expertise to upscale the domain: driving large-scale initiatives and helping us solve problems that have a long-lasting impact will be part of your daily action.

Here’s how you’ll be contributing to the Card Fraud team:

• Deep dive into suspicious transactions and in general performing agents tasks 25-30% of your time; 
• Planning, coordinating, and monitoring the card fraud operations, contributing to achieving and maintaining the internal and external service standards, including but not limited to scheduling, key metrics monitoring and internal reporting, work guidelines;
• Collaborating with the development and product team on policies, plans and longer term objectives;
• Contributing to improvements and changes related to fraud prevention, customer satisfaction, increasing automation,efficiency and accuracy;
• Developing and maintaining in the team the awareness of regulatory and scheme requirements, risk-based approach, relevant internal plans and changes;
• Supporting your team members’ progress, conducting and documenting performance reviews for them, assigning and supporting projects and monitoring their results. 

If you're interested in the position, please talk with your lead first, and apply by submitting your CV and Cover Letter by the 27th of November;

In your cover letter, please answer to these two questions:

• Why are you the suitable candidate to lead a Card Fraud operations team in Wise?
• How do you think handling card fraud impacts the overall company’s mission? 

We’ll start interviewing as soon as possible, so we encourage you to apply sooner rather than later. 

• You have experience with the card payment industry, preferably in card fraud;
• You have a track-record of building successful teams and developing people;
• You have some experience working with different functions in an organization (engineering, analytics, product teams);
• You have an aptitude for learning new skills, taking initiative and a proactive approach to problem solving.
• You’re interested in moving to Tallinn, Estonia (relocation and visa are supported)

Key Details:

Office: Tallinn, Estonia. Salary range:  2950 EUR/month Gross

Benefits:

• Restricted Stock Units in a profitable company
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
• National health insurance plan, with additional 3 health days per year, and sports allowance
• Volunteering day off
• Hybrid model of flexible working

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.