Business Developer for Customer Experience (CRO, Email, UX, Loyalty)

Please note that the stated salary is net; relevant taxes will be applied once the employment agreement is finalized.

"For every person joining us for any position, there is a path and an opportunity to reach an executive role and become a company partner."

– Antons Sapriko, Company Founder

How to become a Business Developer for Customer Experience on the scandiweb eCommerce expert team?

While prior business development work experience, a strong commercial mindset, and the ability to explain complex services in clear business terms are expected for this role, we value your ability to deliver results starting from the test task, as well as your enthusiasm and openness to learning and adapting to new processes. Continuous learning and acting on feedback are among our core organizational values.

We are a very inclusive company with colleagues from over 30 countries across all continents. Our ratio of female employees is among the highest in the industry. We welcome people from all walks of life who can complete a test by showing their skill and knowledge.

This is a fully remote position (Riga office optional), working with global clients across time zones. Occasional travel for events, workshops, or key pitches may be required.

What do we expect from a Business Developer for Customer Experience?

• Strong business development or consultative sales experience;
• Ability to explain complex CRO, lifecycle, UX, and retention services in business terms with clear value and next steps;
• Structured and persistent mindset – you do not drop threads and keep pipeline movement tight;
• Experience creating executive-ready slide decks and proposals;
• Commercial and outcome-driven personality;
• Motivation to earn through commission with uncapped upside;
• Interest in the art of sales – understanding emotional connection and soft skills;
• Comfort working with senior stakeholders (Head of eCommerce, CMO, C-level, founders);
• Confident written and spoken English – scandiweb operates internationally with clients and colleagues, therefore English is our core language.

The following requirements are nice to have, but not mandatory:

• Experience selling agency services to eCommerce brands;
• Knowledge of CRO, email marketing, UX, loyalty, or retention.

What are the responsibilities of a Business Developer for Customer Experience?

You will own sales for Customer Experience and Lifecycle services within the Digital Experience team, working with both new business and existing Tier-1 eCommerce accounts (100 million-dollar + revenue).

• Lead proposals end-to-end: discovery, storyline, slide deck creation, scope framing, internal alignment, follow-up, and closing;
• Sell CRO and email marketing retainers, lifecycle programs, UX proposals, and loyalty initiatives;
• Upsell to existing clients by spotting opportunities and shaping plans with internal experts;
• Run intro pitches and proposal presentations to senior stakeholders;
• Handle inbound requests (contact forms and referrals) quickly and professionally;
• Maintain structured CRM and pipeline movement with clear deadlines and follow-ups;
• Ensure clean handover to delivery teams after signature;
• Collaborate closely with CRO, UX, and Lifecycle experts to craft high-impact proposals.

Further career growth for a Business Developer for Customer Experience

You will get career counseling support from our HR department and a mentor from the field. Each career path is unique, considering your personal strengths and ambitions.

Further professional growth and development can lead you to become a Senior Business Developer, Head of Customer Experience Sales, Team Lead for one or multiple teams, leading a particular practice, and ultimately working your way up to become a company partner.

What is the compensation package for a Business Developer for Customer Experience?

• Competitive starting salary relative to the market;
• Valuable eCommerce experience at the industry leader scandiweb;
• Substantial monetary bonuses based on successful lead conversion to client;
• Commission-based bonuses; 
• Exciting travel opportunities;
• Support for hardware upgrades;
• Core health insurance coverage and sports bonuses;
• A diverse multinational team of experts to learn from;
• Company-covered training and certification;
• Legendary online and onsite events to celebrate our success together.

This is a heavily commission-based role with high upside. If you close a lot, you earn a lot. There is no cap.

Next steps

• Apply and fill in the application form;
• Receive the test task and complete it.

Here is what colleagues from the Digital Experience team want to share with you:

''I came to scandiweb from a completely different industry. During onboarding, I had access to excellent courses, research studies, and guidance from an experienced mentor, which helped me quickly build the foundation I needed. It’s been an amazing journey so far - I now work with industries all over the world, with each project bringing new challenges and opportunities for growth, which is what I enjoy the most.''

Agnese Cakure. UX Researcher from Latvia. Joined the company on 6/4/2022.

“I joined scandiweb six years ago as a junior web and graphic designer. Throughout the years, I have gained new skills, particularly in UI/UX design. Currently, I primarily focus on UI/UX design-related projects.

The beginning was both exciting and challenging, as I quickly found myself working on a project for House of Electrical, which dealt with electrical supplies. This was my first project from start to finish, and it was quite demanding, not only because eCommerce was new to me but also due to the communication needed with the client and team to deliver the final results.

Over the years at scandiweb, I've continued to enhance my skills, not just in UI/UX but also in graphic design. I've also helped organize offline and online events, had the opportunity to manage the design team, and improved processes to make our work more efficient and comfortable.

Overall, working at scandiweb remains exciting and challenging, with plenty of opportunities for further self-improvement.”

Arturs Boroviks. UI/UX Designer from Latvia. Joined the company on 1/11/2018.