About the Banking Operations Team
The newly established Banking Operations team is instrumental in ensuring Wise delivers outstanding service and protects customer money through excellence in banking operations. We act as a crucial bridge between Payment Operations, Banking, Product, and our global banking partners. Our mission is to proactively manage partner-related risks, reduce partner costs, and support business growth, ultimately streamlining our payment operations to be cost-effective, low-risk, and scalable by elevating partner bank performance and holding them accountable to Wise's ambitious goals.
About the role
This is a unique opportunity to build the future of banking operations at Wise from the ground up, directly impacting customer experience and empowering teams through collaborative change towards Money without borders - instant, convenient, transparent and eventually free.
As a Banking Operations Manager, you will be a pivotal individual contributor, driving the operational success and strategic growth of Wise. You will own critical operational domains, manage key banking partner relationships, provide data-driven strategic insights, and lead complex initiatives to optimize our global payment ecosystem, thriving in a dynamic and evolving environment as you help build clarity and structure.
This role is positioned in Tallinn, Estonia, and we are open to relocate you (if possible).
What you'll do
In this role, you'll be a key driver in advancing our mission by focusing on core operational domains and strategic partner management, collaborating closely with our diverse internal teams and global banking partners. You will:
- Cultivate strategic partner relationships: Build and nurture strong, collaborative relationships with our global banking partners. You'll act as a primary liaison, managing Service Level Agreements (SLAs), driving partner accountability, and ensuring the consistent delivery of high service quality for seamless money movement.
- Champion operational excellence & incident resolution: Lead efforts to identify opportunities for significant operational change and continuously optimize banking processes across the payment ecosystem. This includes proactively troubleshooting complex system issues and acting as a core member of the bank partner incident management team to minimize disruptions and reduce operational load.
- Work on new integrations & strategic expansion: Drive the operational readiness and execution for new banking partner integrations, payment routes, and currency launches. You'll ensure smooth, low-risk rollouts, collaborate with Product and Engineering teams, and support strategic alignment as Wise continues its rapid global expansion.
- Deliver data-driven insights: Establish, define, and track key operational KPIs and metrics related to banking partner performance. You'll design reporting frameworks and generate strategic insights that inform critical company decisions and guide our overall banking strategy.
- Empower & connect internal teams: Develop best practices, implement training programs, and share crucial knowledge with Regional Payment Operations teams. You'll help them enhance problem-solving, boost operational efficiency, and foster stronger cross-functional collaboration.
